Best Buy Store Purchase

[Mweezy]

Hello. I recently purchased a Razer Barracuda X headset, link below:

https://www.bestbuy.com/site/razer-barracuda-x-wireless-stereo-gaming-headset-for-pc-ps4-ps5-switch-...

At the time I am writing this message, the headset has completely stopped functioning. I have tried various troubleshooting methods and multiple devices with no success. It appears that the wireless dongle used to pair the headset with a device is defective. It is currently less than 24 hours after my return period has ended.

Is there any way to make this right? I would like to be able to exchange for a functioning product.

[Mweezy]

I have also confirmed with Razer support via their website that the product is defective.

[Sarah-BBY Social Media Specialist]

Hello, Mweezy, 

Thanks for checking in with us. We appreciate you choosing Best Buy for this purchase. I’m sure you had been enjoying your Razer Barracuda X headset! There is never an ideal time for any electronics to fail, so I understand why you’d be interested in learning what your options may be. 

As you seem to be aware, Best Buy is happy to work within the guidelines of our Return & Exchange Promise. With a few exceptions, most products can be returned or exchanged within 15 days. Beyond that time, it may be necessary to work with the manufacturer. I’d love to discuss this further, in effort to ensure all options have been explored. 

When convenient, please send me a Private Message. For verification purposes, please include your full name, email address, and telephone number. If you happen to have the order or transaction information, those details would be helpful. 

To send a Private Message, please use the darker blue icon, which is located across from my signature. 

Best, 

[Mweezy]

I am sorry for the delayed response. I was able to get assistance in a Best Buy store. Thank you.

[hockeycanuckjc Community Veteran · Accepted solution]

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@Mweezy wrote:
I am sorry for the delayed response. I was able to get assistance in a Best Buy store. Thank you.

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Perfect! If you are satisfied with the resolution please mark this question as solved.