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Posts: 7
Registered: ‎11-24-2020
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Product stopped functioning one day after return period ended

Hello. I recently purchased a Razer Barracuda X headset, link below:

 

https://www.bestbuy.com/site/razer-barracuda-x-wireless-stereo-gaming-headset-for-pc-ps4-ps5-switch-...

 

At the time I am writing this message, the headset has completely stopped functioning. I have tried various troubleshooting methods and multiple devices with no success. It appears that the wireless dongle used to pair the headset with a device is defective. It is currently less than 24 hours after my return period has ended.

 

Is there any way to make this right? I would like to be able to exchange for a functioning product.

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New Member
Posts: 7
Registered: ‎11-24-2020

Re: Product stopped functioning one day after return period ended

I have also confirmed with Razer support via their website that the product is defective.

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Registered: ‎07-23-2018

Re: Product stopped functioning one day after return period ended

Hello, Mweezy, 


Thanks for checking in with us. We appreciate you choosing Best Buy for this purchase. I’m sure you had been enjoying your Razer Barracuda X headset! There is never an ideal time for any electronics to fail, so I understand why you’d be interested in learning what your options may be. 


As you seem to be aware, Best Buy is happy to work within the guidelines of our Return & Exchange Promise. With a few exceptions, most products can be returned or exchanged within 15 days. Beyond that time, it may be necessary to work with the manufacturer. I’d love to discuss this further, in effort to ensure all options have been explored. 


When convenient, please send me a Private Message. For verification purposes, please include your full name, email address, and telephone number. If you happen to have the order or transaction information, those details would be helpful. 


To send a Private Message, please use the darker blue icon, which is located across from my signature. 


Best, 

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎11-24-2020

Re: Product stopped functioning one day after return period ended

I am sorry for the delayed response. I was able to get assistance in a Best Buy store. Thank you.
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Re: Product stopped functioning one day after return period ended


@Mweezy wrote:
I am sorry for the delayed response. I was able to get assistance in a Best Buy store. Thank you.

Perfect! If you are satisfied with the resolution please mark this question as solved.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.