12-19-2019 12:03 PM - last edited on 12-19-2019 12:13 PM by Bill-BBY
12-20-2019 05:05 AM
12-20-2019 10:27 AM
I know we can use gift card to book the flight in delta. The problem i mentioned is i have bought the gift card and it took 24 hours to get activated . After a day only i can use the Gift card to book the flight. Delta team also confirmed that you can book the flight only after 24 hours after purchasing the gift card. But your best buy employee told we dont need specific time for activation and this gift card can be used for purchase once you bill in in Best buy.
I have purchased on 13 December and i am not able to use the Gift card until 14 December. That is my problem and i specifically asked best buy employee about 24 hours time duration. But he told no you can use it to book the flight now itself. That is the problem i mentioned. Please read my questions carefully. If you cannot give some solution for it, Could you please give me the managerial email address to escalate this issue.
Because i like to escalate this issue to the next level and get the justice for this.
12-26-2019 11:02 AM
Welcome to our community forums. Having purchased my fair share of plane tickets I understand how important it is to make your purchase at the right time to get the best deal. I would be happy to help you look in to this to see what options we may have available to assist you. At the time of purchase Best Buy activates gift cards. It may be possible that this takes longer to be valid in the payment systems at other retailers this would be at their discretion. Once a gift card has been purchased we are unable to process a return or exchange for it. With that said I would be glad to take a closer look in to this to see if we may have any options available to assist you. Can you please send me a private message with some more details? I will need to verify your:
You can send me a private message by clicking the button at the bottom of this post. I look forward to researching this for you.
12-26-2019 02:34 PM
The solution you gave is not at all acceptable and i need the resolution for it. I like to escalate this matter to get the correct solution for it. I dont like to go back and forth with BEst buy and delta on this issue. I need resolution for it.
12-26-2019 02:44 PM
Good afternoon, gokultamilram,
I have provided our final answer to you via private message. You can check your inbox by clicking the orange envelope in the top right corner of your screen.