07-21-2021 03:03 PM
So I bought the legend of Zelda Skyward Sword on Friday last week. On Monday I took had them inciate a price match to Walmart for 49.94. when I went to my account today it says that the return window is now closed. Did the policy change where if we price match the return window closes, cause if so I might be looking elsewhere to make my purchases. Just because I priced matched four days after release doesn't mean I should lose the 41 days I have to make a return or exchange on an item, I am an elite plus member that's where those numbers are coming from, or is this some forum of system error. Any feed back on this situation would be great.
07-21-2021 03:38 PM
Thank you for reaching back out to us!
It’s awesome to learn you took advantage of our Price Match Guarantee, and thank you for being an Elite Plus Member. This is one of my favorite things about Best Buy, ensuring we provide our customers with the lowest price available. Regarding your account, I am not sure why the button would turn off regarding the return window for this item, as a price match would not change our Return & Exchange Policy window.
I am more than happy to double check this purchase for you. Please, private message me with your full name, phone number, e-mail address, and the Customer Service PIN off the receipt. I look forward to hearing back from you.