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Posts: 1
Registered: ‎12-16-2019

Price quote

I called in asking about a phone that says activate today and recieve at the 119.99 sale price vs the 169.99 price if u buy and take with you... I specifically asked if having my metro pcs sim card traded over from my current phone would give me the activation today price in store. Told her exactly what my concern was and was told that they woukd take my sim card and sd card out and transfer from old to new phone and that would most defineatly be activation and I would get sale price... I live in Manteca and drove all the way at 230pm drive traffic taking 45min - 1hr because I was told I would recieve price for activation and was told specifics of what best buy would do to activate for me. I get here wait in line 10min for rep in cell phone to help me and was told no that I can't get sale price because of my phone service , which I specifically let them know when I called. So it takes me over a hour in drive time and standing in line time to be told no... Then spoke to a manager and explained my dilemma to him and asked if I could please get price I was quoted for over the phone and was told no that he couldnt reduce price . I am irrate that I wasted all my time in traffic and line to be told no to something I was told that I was told over the phone yes to. I wouldnt of taken the time or drive here if I was given the other information.... What can be done about this....
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Registered: ‎08-21-2017

Re: Price quote

Hello, Jojoc,

 

Thank you for writing to us to let us know about your experience with this purchase. I can imagine how frustrating it would be to spend time driving only to discover that you could not receive this price. I would be happy to make sure your feedback gets to the right place. Did you speak to a store associate over the phone or with an agent at (888) BEST-BUY or (888) 237-8289? Do you recall their name and when you spoke to them? I'd also like to document this here at our Corporate Campus? Can you please send me a private message with your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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