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Posts: 2
Registered: ‎02-11-2019

Price match gaurantee

Hello. I am having an issue with price match guarantee. The price I saw on your website february 9 is cheaper than when I purchased the TVs (February 2) and no one is honoring the price from yesterday. I have spoken to the store manager, I have called the customer support line, and I am now contacting you. Everyone says that they cannot honor the price from February 9. I purchased said TVs on February 2. I bought them on that day for $180. On February 9 they were $150. I am also seeing today a purchase I made in store is cheaper on your website. I would like this one corrected as well. Why is no one able to honor you “guarantee” and honor the price match?

I have called the 800 number, was told to go in store for price match. Store proceeded to tell me to call the 800 number. And they both just shrug their shoulders and say sorry tough luck.

I made another purchase February 10 and got home and saw that what I purchased in store is cheaper on Best Buy’s own website. Now I’m afraid they will tell me the same thing when I take it in and show them the price difference. I have my receipts and everything. Can someone please help me get the “gaurantee” so I can get my money back? It’s about a total of $60-$80 I’d get back.
Posts: 7,580
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Registered: ‎09-29-2008

Re: Price match gaurantee

[ Edited ]

Hi, Eric51,


Welcome to Best Buy's online community. The Best Buy Price Match Guarantee should be enough to give confidence about purchasing and knowing that you are getting the best deal possible. I am disappointed to learn that in your recent purchases have not been able to qualify for the Price Match Guarantee. 


For the price to be honored many things must be true for example, the product must be identical, it should be currently available for purchase at the lower price, and it cannot be part of our exclusion list. For full details on the policy check out this link. I would be happy to review your purchase and see how I can help. To best assist, please send me a private message with your name, email address, and phone number. Just log into the forum and select the option found after my signature. 


Thank you,

Karina|Social Media Specialist | Best Buy® Corporate
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