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New Member
Posts: 2
Registered: ‎10-27-2020

Price match gaurantee not really a gaurantee...

I purchased a laptop two weeks ago open box, on Sunday I found that the new in box price was lower than my open box price at best buy. I spent hours on hold with best buy only for them to tell me the open box price could not be match to the new in box price at the store.

So I received a laptop that had a shorter warranty and used quality with no price match to their own stores new in box price? Seems like a lack of honesty with their price match gaurantee. I didn't ask for anything other than matching their new price, I am out of town and they told me to return my laptop and then buy a new one at their store... Not feasible. Overall disappointing experience.
Best Buy Employee
Posts: 2,462
Registered: ‎01-09-2015

Re: Price match gaurantee not really a gaurantee...

It should have the same warranty, not shorter. Price match policy is clearly written and posted online here: https://www.bestbuy.com/site/help-topics/best-buy-price-match-guarantee/pcmcat297300050000.c?id=pcmc...

The exclusions are there because of the numerous individuals over the years who try to take advantage and double dip on special pricing.

In the exclusions it specifically states open box items are not covered. The store had the right idea to offer a return so that you could take advantage of the better price. The only option with an open box item is a straight return because these are considered one of a kind items, and as such the pricing of a new item now will not retroactively reduce the price you paid then.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 2
Registered: ‎10-27-2020

Re: Price match gaurantee not really a gaurantee...

When I check the manufacturer website it shows a shortened warranty period. I also asked for return extension to get back to the store because I was out of town to perform their price match "solutions" and wasn't given much of anything.
Trusted Contributor
Posts: 2,524
Registered: ‎02-07-2011

Re: Price match gaurantee not really a gaurantee...

Generally geeksquad would cover the warranty in house for the original length of the manufacturers warranty from your date of purchase.