02-15-2023 01:01 PM
I have gone round and round with Best Buy call support over the price match policy. I purchased a new mesh router system in a Best Buy store. Three days later Best Buy lowered the price by $110. I called customer support and tried to get a refund for that amount.
After a second call I was finally able to get a person who said she understood and said she would process the refund. I said I wanted the refund back to my credit card. Unfortunately she processed a Best Buy gift card which I assume is in the mail. I write this 10 days after that call and the gift card has not arrived.
I called again today to ask about the status of my refund. The person answering my call said the gift card had been processed. I said that is not what I agreed to and want a refund to my credit card. He explained that since the gift card has been processed there is nothing he can do. I suggested that since the gift card has a unique number, that the gift card be zeroed out and a refund to my credit card be processed instead. This was too much for him so he quickly said that was not possible I need to talk to an in-store person.
So I will wait a few more days to get my gift card and then take it into the store. If I get close to the 30 day return window, I will simply pack up my mesh router, return it to the store, and buy another shrink wrapped mesh router for the lower price. I get the feeling I should have done that to start with as that would be less trouble than dealing with Best Buy's customer phone support.
So I will see if the in-store Best Buy staff can take the gift card and turn it into a credit card refund.
Solved! Go to Solution.
02-15-2023 03:10 PM
As someone who keeps a close eye on my finances, I can understand wanting to know the status of my refund. I will be more than happy to look into this for you and see what options we may have available. To get started, would you please send me a private message with your full name, email address, and phone number? You can do so by clicking the blue button next to my signature.
|Allison S|Senior Social Media Specialist | Best Buy® Corporate|
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