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Registered: ‎08-13-2021

Price match after purchase and Chat Operator

[ Edited ]

After buying a chromebook at a best buy store, I saw that the chromebook on sale $200less. I did a chat session Case ID {removed per forum guidelines} and was told that he would refund that amount to me and i would get a email soon. it would take 7 to 10 days to get the refund. So i did not return the item. 10 days later i did not get any email from anyone nor was the refund given to me. Now it was to late to return the chromebook. So i did another chat session Case Id {removed per forum guidelines} i was then told the the price match was told it was declined by our team. later he told me that it Our team hasn't processed it yet. " I have forwarded this issue to our concerned team, our team will check and process refund for you". I would recieve a email soon. I didnot get any emails from anyone ever. once again i was told "Please wait 24-48 hours, our team will check and help you with refund". no refund no emails. If the 1st chat operator would have told me that the price match would be declined i would have returned it and then got it for sale price. This is not right. one person saids one thing that someone else something else. I hope this helps me get the sale price 

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Registered: ‎11-10-2008

Re: Price match after purchase and Chat Operator

From my understanding if it was a store purchase , the actual store can handle it pretty quick just go to the customer service desk and bring your receipt.


Please also follow these items in mind from this list regarding your price match.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎11-29-2016

Re: Price match after purchase and Chat Operator

Good afternoon, dwoxford,


Welcome to our forums!  Making sure you’re keeping an eye on the sale price of your purchases during your return/exchange period is a great way to make sure you’re not missing out on any sales, and utilizing our Price Match Guarantee to get as much in savings as possible, so I can certainly understand wanting to make sure your price match request is processed as soon as possible.


I’d like to take a closer look into this price match request and see what we can do to make sure it’s getting processed as soon as possible, however, I’ll need a few pieces of additional information from you in order to do so.  If you could use the blue “Private Message” button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address
  • The “Customer Service PIN” from the bottom of your receipt


As mentioned, be sure to use the blue “Private Message” button in my signature to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to the “Full” or “Desktop” view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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