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Member
Posts: 18
Registered: ‎12-01-2016
Accepted Solution

Price match adjustment

Hello there Best Buy support. I had a quick question and a sort of favor to ask. Recently, I made two separate purchases in store. These purchases consisted of 3 steel books each purchase with a buy 2 get 1 free deal in the mix. However, the steelbooks are now on sale for cheaper and was wondering if I could be refunded/credited the price difference. Keep in mind that both purchases are still within the return window.
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Valued Contributor
Posts: 1,764
Registered: ‎02-07-2011

Re: Price match adjustment

They dont price match when you buy a bundle deal (buy 2 hetc1 free is a bundle)
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Member
Posts: 18
Registered: ‎12-01-2016

Re: Price match adjustment

Even the products that were part of the bundle are on sale? For example all 3 of the iron man movies were 21.99. Now they’re all 14.99. Couldn’t I get a refund for the difference of the 2 movies since they are all on sale?
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Valued Contributor
Posts: 1,764
Registered: ‎02-07-2011

Re: Price match adjustment

They dont price match at all if it is a bundle purchase
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Member
Posts: 18
Registered: ‎12-01-2016

Re: Price match adjustment

Well, the information you presented me was straight up incorrect. They price matched both of my orders without question.
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Valued Contributor
Posts: 1,764
Registered: ‎02-07-2011

Re: Price match adjustment

My information is correct. They gave you an exception
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Member
Posts: 18
Registered: ‎12-01-2016

Re: Price match adjustment

I guess 3 different employees provided an exception then. I did this a couple of weeks ago, and then twice yesterday. Your information was incorrect.
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Valued Contributor
Posts: 1,764
Registered: ‎02-07-2011

Re: Price match adjustment

This is direct quote from thier website

Any financing offers, bundle offers, items included in bundle offers, free items, pricing errors, mail-in offers, coupon offers
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Member
Posts: 18
Registered: ‎12-01-2016

Re: Price match adjustment

That information is in reference to other stores, not other Best Buy’s or on Best Buy.com. Wrong again.
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Best Buy Employee
Posts: 1,986
Registered: ‎01-09-2015

Re: Price match adjustment

Nckhammond is providing correct information. The moderators here will follow the corporate policies in situations like this, which specifies we do not match bundles. If you are seeking an exception to the policy, your local store’s leadership would be best course of action. Since it is an exception that you seek, they are in the best position to decide whether or not to step outside of the published policy and grant you an exception.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***