11-15-2018 02:45 PM
I went to BB in Greenfield, WI the other day. I noticed an over the stove microwave that I wanted to purchase on sale for $199. This was the lowest price I found. I talked to a salesperson, Shaun, about how long this sale would last. He stated through the end of November. He measured the depth for me and I want home to see if this would work. I went back the next day when the store opened. The same microwave was now $299.
I asked another employee to call for the manager since they all said the price was not changed. I told manager I was there the day before and that the price was $199. He insisted it did not change and that price was always $299. Wrong! I know this microwave and I have been watching for the right price. I know $199 from $299. In fact, the $199 price tag was different then the new $299 price tag. I know someone changed it. I figured someone put the wrong one on the microwave and when I seen it and asked about it, they may have realized it was the wrong price and changed it.
They did not believe me. They said no one changed the prices. Now I know they are lying. How can a price change from the prior day to before store opening the next day? No one seemed to know who is responsible for changes price tickets on a product and could not tell me who would have ordered the price change.
Apparently, it was always $299. Either this manager does not have a handle on his department or they lied to me to prevent me from purchasing this microwave at the cheaper price. But of course, I was mistaken according to the manager. I know what I seen. I even mentioned the lower price to the salesperson who helped me (Shawn).
At his moment, I am waiting for a return call from Shawn. As expected, it appears Shawn has no recollection of me or the price although I was the only one in the department only two days ago. Well, it appears I am not the only one with memory issues. I might add that Shawn was a bit critical of my complaint. His words….”Your kidding”.
11-19-2018 03:04 PM
Hey there, sabozzer,
Welcome to the Best Buy forum. Shopping around for great deals is something I know well because I too am a consumer who likes to be sure I get a great price. Important purchases like an Over-the-Range (OTR) microwave would be no different as that’s a product I use every day.
In terms of concerns about pricing, promotional deals can end at any time, so I’m sorry if there has previously been a miscommunication about this. As for the microwave you were looking at, while I cannot guarantee a particular outcome, I would be delighted to take a closer look at this situation. So I can do that, can you please send me some additional information? I’ll need your full name, phone number, email address, and the model number or SKU of the desired OTR microwave. Please send that in a private message by selecting that option in my signature below.
11-22-2018 09:19 AM
Thank you for your response. I might add that this was not a promotional offer that could end at any time. I asked that when I was in the store. "How long will this price be offered". Shawn's response was till the end of the November. In addition to that, they would have to have changed the sign if there was a promotional sale that ended. I will remind you that 3 different employees stated the sign was never changed.
No need to look into this any further. I know what I saw which is the reason I asked about how long the price was good for. I don't wish to take advantage of a mistake Best Buy made, I just don't like being lied to. If someone can't remember a customer from the day before or the conversation, something is wrong. It's not like there were tons of people there. I was the only one in that department. I came back the next day when the store opened, but Shawn was not there. I called him the next day and he could not remember anything.
Best Buy employees made me out to be an idiot and a fool. If they would have admitted the wrong sign was on the microwave, I can accept that. But for a number of people to keep telling me the price was never $199 and no one changed it....that is a problem.
No need to pursue this because I would not buy it at Best Buy at his point. I will take me business elsewhere. Best Buy's approach to this, the lies, and the attitude of the staff was unacceptable.
11-22-2018 11:37 AM
I truly appreciate your feedback about this situation as Best Buy’s goal is to provide exceptional service through all our lines of business. I know I would be quite frustrated, as well, if I did not feel like my concerns were being heard or brushed off. Though you said in your message that you don’t want me to look into this situation, know that if you change your mind, I would be more than happy to do so as it’s only with the insights of our customers that we can hope to improve going forward.
Either way, I hope you have a wonderful Thanksgiving.