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New Member
Posts: 6
Registered: ‎04-18-2015

Price Match Policy- Educate the store associates- Smyrna GA 30080 store

Hi,

 I tried to pricematch an item  (Apple airpod) with local competetor at below BestBuy store.

 
BestBuy -Smyrna, GA
2460 Cobb Pkwy SE
Smyrna, GA 30080

 

The Blue shirt denied quoting the reason saying the competetor website has "LIMIT 1 PER HOUSEHOLD" for the item. Is this a valid reason for denying the price match?

If not can you please educate the associates at this store about the right price match policy. Very bad experience and waste of time going to bestbuy.

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Posts: 7,183
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Registered: ‎12-23-2016

Re: Price Match Policy- Educate the store associates- Smyrna GA 30080 store

Hello, nkar,

 

Thanks for joining the Best Buy Community forums. That's a great question.

 

I can understand wanting to pay the lowest price possible, and the Price Match Guarantee helps you do that. That Guarantee does exclude "items that are advertised as limited quantity" however. That means that those AirPods would not qualify for a price match.

 

Please let me know if you have any other questions or concerns.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎04-18-2015

Re: Price Match Policy- Educate the store associates- Smyrna GA 30080 store

I believe the policy says only if  the item is advertised as limited in quanity stock. Here as I told it is not advertized as limited in quanity available as stock, it is one per customer (belive to avoid resellers). I belive both are different. Anyway I drove another 4 miles and bought from the shop directly and will do so next time instead of trying with your price matches and the dfferent ways to argue decling it. Thanks for reply.

 

From BB policy FAQ:

What if the competitor does not have the item in stock or has limited quantities of the product?

Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if Best Buy has a product that is advertised as being limited in quantity it will not be eligible for price matching.

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Valued Contributor
Posts: 1,711
Registered: ‎02-07-2011

Re: Price Match Policy- Educate the store associates- Smyrna GA 30080 store

Kyler-bby is at thier corporate office. His response literally is thier policy.