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Posts: 1
Registered: ‎01-08-2022
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Price Match Guarantee verified but not honored

I purchased an item on 11/03/21 because Best Buy was offering a Black Friday Prices Guaranteed for the specific item when I purchased it. After the original purchase date, I saw that the price had dropped so I contacted Best Buy Customer Service via Chat where I was instructed it would be price matched automatically under the Price Match Guarantee and quoted me the price adjustment. 

 

I have noticed that I have not received that guarantee today, so I contacted Best Buy Customer Service via Chat again and seem to be getting told that I do not qualify for a Price Match because the price is not currently lower anymore. I explained my story to two different agents and seem to be getting the declination of the Holiday Guarantee. The added frustration on my part is that I keep getting discounted from the chat which is why I am here in the forums trying to get assistance.

 

I am hoping to get the Price Match Guarantee that the original Best Buy Agent quoted me. If I am mistaken due to a misunderstanding with the original Best Buy Customer Service Agent about the price match guarantee, that chat log for that discussion would be appreciated. Thank you for your assistance in this situation.

Posts: 125
Topics: 1
Kudos: 16
Solutions: 6
Registered: ‎11-08-2021

Re: Price Match Guarantee verified but not honored

Hello, acenoodle, and welcome to our online community!

 

Thank you for posting on our forums regarding your experience. Not getting the best deal for your purchase is not ideal, and I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

 

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

 

I'll keep an eye out for your message.

 

Best,

Rich|Social Media Specialist | Best Buy® Corporate
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