11-11-2018 11:31 AM
I purchased a Moto G6 from Superstition Springs, Mesa, Az store on Tuesday 6th November for $249. Today I receive an email telling me the same phone is $199 today only. I phoned the store and was told that Black Friday sales are exempt from the Price Drop guarantee and I cannot get a refund. The policy on the website says the exception to price drop refunds is Thanksgiving Day until the Monday following. Today is November 11. Is the Customer Service rep at the store correct, or am I able to get a refund of $50?
Solved! Go to Solution.
11-11-2018 12:09 PM
After 35 minutes on the phone to Customer Service I will be receiving a credit on my card for the difference in the price and the applicable tax. The store person was incorrect in the information he gave me. The policy applies to Thanksgiving Day to the following Monday and no other dates.