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New Member
Posts: 2
Registered: ‎07-15-2019
Accepted Solution

Price Drop policy

I recently purchased an LG 65" OLED TV from the Magnolia department in a local Best Buy (OLED65C9). Within a couple of weeks, I see the price has dropped $200.00. Do you have a price drop policy within a certain number of days of purchase?

Best Buy Employee
Posts: 1,162
Registered: ‎01-09-2015

Re: Price Drop policy

Magnolia follows the same guidelines as the main Best Buy Price Match Policy. 15 days unless you’re elite (30 days) or elite plus (45 days), price needs to be active to match.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 3,795
Topics: 77
Kudos: 239
Solutions: 185
Registered: ‎08-21-2017

Re: Price Drop policy

Hi there, rjohnson61,


Thank you for taking the time to join our community forums and writing to us about our Price Match Guarantee. I would be glad to give you some more details! As jdogg836 mentioned, we can process a price adjustment if we lower our price while within our Return & Exchange Promise. How long ago did you make this purchase? I would be happy to take a deeper look in to this for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎07-15-2019

Re: Price Drop policy

Thank you to the Best Buy customer service team and my local store's Magnolia GM. Outstanding customer service! Very thankful that the price drop was honored. Certainly goes a long way to make me a loyal Best Buy customer.

New Member
Posts: 3
Registered: ‎07-14-2019

Re: Price Drop policy


i unfortunately bought a s10e 28 days before they dropped the price down to $350 on the better version so had the oposite effect on me.  Just bad luck I know but pretty infuriating to say the least