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Posts: 2
Registered: ‎01-07-2020

Preorder store pickup cancelled day of pickup

I preordered the Joker 4k steelbook Nov 22 2019 before you had a release date and today, the day of release I get an email that says my store ran out of stock, how? If I preordered it why didnt they put aside a copy for me? I called customer support and nothing they can do, so now I have to have it shipped to home and pray it doesnt get stolen, this is the 2nd time this has happened and im tired of this, why am I paying for preorder if you guys cant get your stock together? So I have to pay extra to have it by this Thursday Jan 9th.
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Posts: 6,780
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Registered: ‎12-23-2016

Re: Preorder store pickup cancelled day of pickup

Hi, Noldray,

 

Welcome to the Best Buy Community forums. Thanks so much for getting in touch with us about this. I'm sorry that your pre-order was cancelled.

 

We do our absolute best to make sure that all pre-orders are fulfilled. Sometimes things outside of our control, such as logistical issues, impact our ability to do so, however.

 

Were you able to get that new order placed? Please let me know if you run into any issues doing that.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-07-2020

Re: Preorder store pickup cancelled day of pickup

I had to change it to ship to my house but nobody will be home so now I have to hope nobody will steal it, thus being why I preordered for store pickup.
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Posts: 6,780
Topics: 107
Kudos: 568
Solutions: 377
Registered: ‎12-23-2016

Re: Preorder store pickup cancelled day of pickup

Hi, Noldray,

 

I'm glad to hear you got an order in. I hope it isn't stolen as well, but ,if that replacement doesn't arrive as expected, please let us know. We'll see if there's anything we can do to help out. 

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!