03-15-2019 12:26 PM
03-15-2019 12:46 PM
Hi there, RPL,
Thanks so much for taking the time to let us know about your experience at our Beaumont store. It sounds like he may have been thinking that you wanted to take advantage of the Best Buy trade-in promotion, which had a bonus attached for those customers that were able to take advantage of it. The Best Buy Trade-In promotion did require the phone be traded in on that day. Nevertheless, he should have taken the time to understand and not jumped to any conclusions.
I am sorry to hear that we lost your order, and we are very thankful for you taking the time to let us know about this.
If we can ever be of any assistance to you in the future, please do not hesitate to let us know.
03-15-2019 08:01 PM