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Registered: ‎06-27-2019
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Pre-Order Cancelled Without Warning, Missing Giftcard

I pre ordered a copy of Mario Maker 2 with a guest purchase on the 12th, I go to look at the order status today and I see it's cancelled, I no longer have the gift card because it was shredded by one of my family members, can I get a replacement, or the code to my giftcard back? I do have the order number saved.

Posts: 2,719
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Registered: ‎10-19-2017

Re: Pre-Order Cancelled Without Warning, Missing Giftcard

Hello, jg45631,


Welcome to the Best Buy Community Forums!


I appreciate you taking the time to write us about your pre-order and for choosing us for your purchase. I understand where you’re coming from, as online shopping is meant to be convenient and simple. Sometimes, orders may cancel for different reasons. It could be that the purchase does not meet’s Conditions of Use. I would be reaching out too if it were happening to me, and I am more than happy to look into this for you.


I am going to need some more details from you. Please, send me your cancelled order number, full name, phone number, and e-mail address connected to your account. To send it, click on the blue button next to my signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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