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New Member
Posts: 3
Registered: ‎03-14-2019

Potential Returns Violations?

Hi,

 

I am in the market for a home theater setup. My room is very different from the Magnolia setup in my local best buy; but the rep I was working with said that if I liked something there I could buy it, try it, and return it. I asked about doing that for several items (bookshelf speakers, sub, towers, etc.) and he said it would be fine.

 

I wouldn't say I buy a lot of stuff from Best Buy, but I do tend to buy high dollar stuff like my TVs, cell phones, and even some game stuff there. I purchased the below, and ended up not liking most of it unfortunately:

 

1. Bookshelf speakers to test bookshelfs versus towers ($800)

2. Bookshelf speakers for surround in either case ($500)

3. Center channel ($400)

4. Subwoofer ($800)

5. Two tower speakers ($500 each)

6. Receiver

 

I basically want to return everything but the receiver. The $800 speakers never got opened as the towers sounded great and I just want bigger towers. The rest is now open box. I am well within 15 days (6 or 7 I believe). But I am tremendously worried about getting flagged as a return pirate or whatever it is since this would all get returned in one go. Will they ban me?

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Emerging Expert
Posts: 7,487
Registered: ‎02-25-2013

Re: Potential Returns Violations?

I sincerely hear you. I really like quality home theater and buy higher end components. 

 

I would personally tend more towards towers over bookshelf for the fronts so that was probably a good call. 

 

Returning that much high end stuff may get you flagged. But I think your best bet would be to not get the cash back but to repurchase right away.   That way it won't show up as a return to your credit card.  Or possibly opt for a Best Buy gift card instead. 

 

The unopened speakers should not be a problem for you

 

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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Posts: 3,031
Topics: 76
Kudos: 93
Blog Posts: 4
Solutions: 147
Registered: ‎04-18-2017

Re: Potential Returns Violations?

Welcome to the Best Buy forums, StevenOhnsat, 

 

Thank you for making Best Buy your shopping destination for your electronic needs, but I could certainly understand why you're reaching out to us after not be fully satisfied with your new home system!  I'm looking forward to offering my advice to help out as much as possible!

 

Using the email provided at registration allowed me to locate the purchase you were speaking about, along with the case that was opened up on your behalf the other day.  Knowing you're looking for different items, I want to recommend returning to the store to speak with a home adviser.  This adviser will come out to your home and recommend what may be best for the rooms you're looking to enhance by providing you with recommendations for the latest and greatest to give you optimal sound!  

 

I hope you're able to work with one soon and please know that we'll be here if you have any questions after working with these experts in the store!

JJ|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 3
Registered: ‎03-14-2019

Re: Potential Returns Violations?

WHAT?!? THEY HAVE THAT AVAILABLE?

 

WHY DIDN'T THEY RECOMMEND THAT?

 

I am clearly lost and I specifically told them my room is very different. Instead of buying all this crap and testing and putting myself at risk of return bans I could have just had someone come out and consult?

 

What does this service cost?


I am REALLY not happy about this.

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Posts: 3,031
Topics: 76
Kudos: 93
Blog Posts: 4
Solutions: 147
Registered: ‎04-18-2017

Re: Potential Returns Violations?

Hello again, StevenOhnsat, 

 

We indeed offer in home consultation for your Magnolia needs!  Click here, to sign up for Magnolia emails to be sent to you, and discover many other products and services that are offered.  

Create your dream system with Free In-Home Consultation:
We’ll come to your home and provide a full home entertainment evaluation, and it's absolutely free!

Stop back by your local Best Buy to speak with an expert today and to discover what possibilities exist for your rooms!  Always feel welcome to write back to the Best Buy forums!

JJ|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!