08-28-2017 01:48 PM
I had to jump through way too many hoops to get to this page!
I went to the Dimond Store in Anchorage to purchase an Apple tablet. The employee said they were out of the tablet I wanted. So I asked if he could order one...no they were completely out. So I came home, got online and ordered one myself. Now wishing I hadn't ordered from Best Buy.
Next I get an email from Best Buy thanking me for my purchase of six months free security which I did not purchase.
So called to see what was going on. Evidently, they give free security for six months, after that time then they start charging you (hopefully they notify you first). Well, the gal couldn't even find that it was on my account so she transferred me to the security department which is in the Philippeans. Couldn't even hear the guy at first, so he told me to hold on. After he fixed the phone connection, he said he needed to transfer me to customer service. I told him I just wanted it cancelled which he finally did.
After being a customer of Best Buy for many years, I will shop all options first before ever buying from "Best" Buy again.
08-30-2017 12:38 PM
Thanks for joining us at the Best Buy Community forums. I’m very disappointed to read about your poor experience shipping for your iPad.
I apologize that the folks at your local store didn’t offer to order the item that you were looking for and that you had to place your order online because of that. We should always try to make shopping for our customers as convenient as possible, and it sounds like we fell well short of that. I will be sure to document that in our corporate systems so we can use your feedback as a way to learn and get better.
Regarding your security software, we do offer a free six month subscription with most computers and tablets. The free antivirus will be added to your shopping card, and if you don’t want it, it can be removed from the cart. I apologize that your phone support was not up to snuff, and that you had a hard time understanding the person you spoke with. We always want our communication with our clients to be clear so this is absolutely something we’ll need to work on.
I appreciate you taking the time to let us know about these things. I hope that we are able to use your feedback to provide better service in the future, and that you’ll give us another chance to win back your loyalty.
If you have any additional questions or concerns, please let me know.