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Posts: 1
Registered: ‎11-01-2021

Poor in store experience store 349

I went to BestBuy store 349 this evening looking to buy a Garmin 47 dash camera.  Upon being greeted at the door, I told them I knew what I wanted and just needed someone to open up the cage to procure the Garmin dash camera.  She told me she'd call someone and have them meet me there.  I waited 10 minutes.  I then went ot the rear checkout and asked for help.  There were 3 associates there talking about what they did last night (Halloween).  The female associate said that she would call someone to help me over there.  I told her that I was told the same thing 10 minutes ago.  I said there are three of you here, couldn't one of you just accompany me with the key and open the cage.  She said no, the best thing she could do for me was to call an associate.  I went back and waited another 5 minutes.  I pulled out my phone.  Went to amazon.com.  Typed in "Garmin 47" and clicked buy.  It will arrive Thursday via Prime.  

 

Amazon is my go to website for ease and convenience.  This time, I thought I could use the brick and mortar store instead, but alas I'm reminded of why Amazon is the best.  

 

BestBuy, your employees are your biggest liabilty.  There was no customer service.  In a year where supply chain is causing sales and revenue to plummet, your employees just sit and chit chat in the open.  

 

I will never waste my time at a best buy again.  Especially when I can just go to amazon.com and click, click, click . . . buy.

 

Good luck,

 

BY

Posts: 18,381
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Registered: ‎09-29-2008

Re: Poor in store experience store 349

Welcome to our community, BY.

 

There have only ever been a few times that I've had retail experiences even close to what you've described, but they are memorable to be sure and not in a good way. I can certainly understand--after two attempts to get assistance--how you might be compelled to go to a competitor. Surely it was never our goal to provide such an unhappy experience and I apologize for your having to cope with such a situation at our Elk Grove location.

 

I will ensure your remarks are made available in full to our corporate teams. Without the input of our valued customers Best Buy cannot hope to improve in meaningful ways.

 

Please know I am grateful you took the time to share your experience with us. I hope, in time, you will give Best Buy a new opportunity to win you over.

 

Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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