03-17-2022 12:49 AM
So I made the bad decison to revisit a store that displayed poor management back in 2019. I purchased my last Tv at Costco in 2021 because the experience I had in 2019 was so bad I had no desire to buy a TV again at Best buy..
Last week I stopped by the store in Newport News at 12151 Jefferson Ave. I must have waited 30 minutes for help. I waited patiently and was next after I rep went out to delever a tv. On the way back the rep stopped to speak to a kid playing vidoes games. He was about 50 ft away form me and saw me look at him like dude can I get help now but proceed to speak to the kid. I decided to leave but 1st go seek out a mgr. That's when I met the manager Nick. I would prefer to save this experince for a support rep in a private conversation
03-17-2022 08:10 AM
Welcome to our forums!
I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so. If you could use the blue “Private Message” button in my signature to send me your full name, email address, phone number, as well as any details about your experience you would like for me to know.