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Posts: 1
Registered: ‎03-07-2022

Poor customer service

I purchased a laptop today in the best buy store, and it was pretty obvious that the sales representative did not want to help me, I really have no experience buying a laptop, the one I chose he didn't give me any information and when I did ask a question which was a clear question, he said i don't know if you're asking me or telling me, I repeated the question in the same way and then began to explain. He didn't help me at all, he barely spoke from the moment he walked up to Mr. I'm used to walking into a store when I'm buying electronics and someone helping me and giving me options. As stated before this man did not do any of that. He barely spoke. I'm considering returning the laptop and purchasing from Samsung directly because this experience was not good at all.
Posts: 1,081
Topics: 58
Kudos: 137
Solutions: 62
Registered: ‎07-23-2018

Re: Poor customer service

Hello, Riveraxn,


Thank you for visiting our online community. We appreciate you choosing Best Buy for this investment, and we certainly want you to be happy with the new laptop you purchased. I understand you’d want to be confident in your choice. Expert advice and answers to your questions would definitely have helped. That is what we expect from our Blue Shirts, so I appreciate you making us aware of your experience. I’d love to discuss this further, as well as formally document your feedback.


If you’d like to send a Private Message, that would be the most secure way for me to collect the information to access the purchase history. Please include your full name, email address, and telephone number. If you happen to recall the name of the Blue Shirt you were working with, that would also be helpful information. To send a Private Message, simply select the darker blue icon, which is located across from my signature.


Please know, our operating hours are going to be coming to a close. If you do not receive an immediate response, I will be available again tomorrow.



Sarah|Social Media Specialist | Best Buy® Corporate
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