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Posts: 2
Registered: ‎10-09-2021

Poor customer service

I went the Newport News location and was looking for a privacy screen for my iPhone. I find one in the clearance section several and it said $16.99. I get to the register and it was $41.99…The associate came and saw the same thing and told the manager and he stated it was nothing he can do. I thought that was poor customer service being someone employed at the store stocked it in the wrong location. Very misleading.
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Registered: ‎11-10-2008

Re: Poor customer service

Customers tend to pick up things in the stores and put them in another location. Unfortunately this falls under the pricing error clause and that it can't be sold for this price.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 2
Registered: ‎10-09-2021

Re: Poor customer service

Understandable however a customer only moved 1 or 2 items this was a fully stocked row and the original location couldn’t be found while walking with the associate.
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Registered: ‎08-21-2017

Re: Poor customer service

Welcome, SBates23608,


Thank you for stopping by our community forums and letting us know about your visit to our Best Buy Newport News location. I can imagine your surprise to see exactly what you were looking for at a great price and can understand wanting to get this price. I'm glad to hear that you were able to speak to a store manager during your visit and would be glad to provide some additional details.


Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. Because of this, we may be unable to honor an inaccurate price. You can learn more here


I hope we can welcome you back to one of our store locations in the future and provide you a smoother shopping experience. Please don't hesitate to let us know if we can be of any assistance at that time!

AndrewB|Social Media Specialist | Best Buy® Corporate
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