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Posts: 1
Registered: ‎12-20-2019

Poor customer service

For the past year, customer service at the Heath, Ohio location has been wanting.

The employees are typically rude when approached and often prove to be ignorant in regards to merchandise; what's in stock and where it's located.

More importantly, despite the fact that I visit this location biweekly (often spending hundreds of dollars per visit) the employees insist on blatantly following me around the store. They’ll interrupt my shopping experience shortly upon arrival, trying to hurry me out of the store; asking if I’m done shopping and how they’ll be happy to personally escort me to the nearest cash register.

Is this what Best Buy considers customer service? Because what I’ve experienced is how you lose valuable customers.Train your employees to be friendly/approachable, available, and teach them that the customer pays their paycheck, they're not to be harassed.

Every single time I go into this specific Best Buy, it feels like I’m being profiled and it needs to be stopped.
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Registered: ‎09-29-2008

Re: Poor customer service

jwoods044,

 

Welcome to our community. As I'm sure you're expecting us to say, Best Buy strives to provide a superior experience when our valued customers visit our stores. We want you to feel both welcome and cared for, but not under oppressive scrutiny. Certainly it is not our goal to make you uncomfortable and I regret that seems to have been your experience.

 

I haven't been on a retail sales floor in a really long time, but I do remember that when I had repeat visits from a customer, I did everything I could to ensure they were never far from help, but still trying to tread that fine line to avoid being in the way. Have you spoken to a manager regarding your shopping experience at our Heath location? 

John|Social Media Specialist | Best Buy® Corporate
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