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Posts: 4
Registered: ‎01-13-2020
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Poor customer service @ BB store #32

Do I need to call Corporate or the store manager directly to file a formal complaint about a extremely rude, condescending and disrespectful sales associate I dealt with at store # 32 the other day?

 

Ideally, I'd like to talk to a regional manager, or someone at corporate if possible, apparently this particular employee is known to be nasty with customers in the past, so the fact that they are still employed, is a management failure, so I doubt talking to the manager would be of much help.

 

This type of employee is why brick and mortar retailers are going out of business at a record pace. I can say that BB will no longer get any more of my business, as that completely ruined my buying experience, you don't have to deal with that sort of nonsense on Amazon

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Posts: 4
Registered: ‎01-13-2020

Re: Poor customer service @ BB store #32

Still need to speak to someone at corporate, or have the store manager of BB store number #32 contact me about a very nasty sales associate, with a severly bad attitude, who knows how many other customers you have lost due to this individuals actions.

 

By far the single worst person I have ever had the displeasure of dealing with in the 'customer service' industry in 50 years. It was actually shocking, and almost surreal experience, this particular person speaks to you like A) your the biggest pain in the keister he has ever encountered, B) a small toddler he needs to scold, C) an complete idiot and moron, D) all of the above.

 

 

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Posts: 855
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Registered: ‎10-19-2017

Re: Poor customer service @ BB store #32

Hello, GPLawyer,

 

Welcome to our Best Buy community forum! 

 

Our goal is to provide the best shopping experience possible, and we understand that our employees are a very important part of that. That said, it hurts me to hear that your recent visit to our Mid Rivers Mall location was not a reflection of those values. While I wish that your experience had gone differently, I am glad that you took the time to share this feedback with us.

 

My team is located at our Corporate Office, so I would be happy to document your feedback so we can work to handle things differently going forward. I would also like to work with that stores leadership on your behalf, so we can try to turn your time with us around. 

 

Can you please use the "Private Message" feature in my signature below to send over your full name, phone number, and email so I can get your feedback documented?

 

Also, if you could provide examples of what the employee did that made you feel this way, as well as a name or description of the employee involved, that would be appreciated.

 

Look forward to working with you!

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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Posts: 4
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Re: Poor customer service @ BB store #32

Honestly, I think I am just going to let this go, and move on with my life.

 
Some things just can not be adequately described in words. One must go to this Best Buy, and encounter this particular employee, try and buy a TV from him, and get the FULL experience. Trust me it's something that you will not soon forget, to call it shocking or appalling does not even do it justice.
 
Luckily, I went up to the register, and talked to someone there, who called me a different( and friendly) sales associate, and I had my new TV and was gone 10 minutes later with no issues.
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Posts: 855
Topics: 66
Kudos: 167
Solutions: 37
Registered: ‎10-19-2017

Re: Poor customer service @ BB store #32

GPLawyer,

 

Congratulations on your new TV! As someone who recently purchased a TV, I know that you probably put a lot of thought into finding the perfect model to meet your needs, so we are honored that you came to us. While I'm glad that you were able to work with another associate at check-out that was friendly, we never meant for you to have an interaction that made you feel like the employee viewed helping you as an inconvenience.

 

Since we don't want this experience repeated, I am going to send your feedback to our Mid Rivers Mall leadership so they can try to provide more training to our sales associates. 

 

While I completely understand needing to let something go for your own peace of mind, please know that we are always here to help if you change your mind and would like further assistance.

 

Thanks again for taking the time to bring this to our attention!

 

Cheers,

 

 

 

 

 

 

Elle|Social Media Specialist | Best Buy® Corporate
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