02-04-2021 11:48 AM
Since Covid-19 started many businesses had to learn to adapt fast in order to support customer needs. But something that I've found alarming not only in a single store, but a majority of NYC BestBuy stores is poor quality in customer assistance. Employees are often texting or chatting in groups making it hard to find employees for help. I don't know if something is happening within the company but morale seems to be low, employees often times have an attitude when you ask for help and seem angry when you ask questions regarding a product. I am a BestBuy elite plus member and have been an active member of best buy rewards for over 10 years. It's sad to say that after being a long-time customer of BestBuy it’s no longer my one stop shop for electronics anymore, instead I go to Target and Amazon.com. When I do need an item the same day and is only available at BestBuy, I use the app for instore pickup. I don't bother asking for help since the employees aren’t any help and are miserable. I hope this gets the attention of the NYC district manager since this issue seems to be shared throughout a majority of stores in NYC.
02-04-2021 03:50 PM
Hello, DarthVader, and welcome to our online community!
Thank you for posting on our forum and for being an Elite Plus member. After years of choosing Best Buy, we'd expect your experience in-store to be better than ever as we continually strive to improve our services and customer experience. It saddens me to learn about a trend you've been noticing in a few New York locations, but I'm also really glad you posted your feedback here on our forum. It's important for us to learn about your interactions and channel that feedback to the appropriate parties.
That said, I'd like the chance to formally document your observations and comments in our corporate system. Can you please send me a private message including your full name, email, and phone number to start? Also, please share the New York stores you've recently visited so I can potentially reach out to their leaders as well with your feedback. You can find the blue option to message me to the right of my name below.