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Posts: 1
Registered: ‎03-03-2019

Poor In-store customer service (Complaint)

[ Edited ]

Looked on the BestBuy website for a customer feedback section but found nothing.  That in of itself is disappointing.

Very long time Best Buy customer. Here is the issue.  I usally go to the Tiffany Springs store (#1501).  Always great service and associates willing to answer your questions and help with your selection.  Occasionally I have to go to the Liberty Store (#768) due to the fact it is located near my parents' home when I need something for them.  Had to purchase a new computer for my parents.  Did not want to drive all the way back to Tiffany Springs so went to the Liberty store.  I have been there a dozen times over the last several years and everytime I go there I swear I am not going back. This was no exception.  The customer service is terrible everytime.  If you can find someone to wait on you they act totaly uninterested and like you are inconviencing them.  This time I had to interupt the young man while playing on his personal phone since no once else was around.  He acted annoyed and could not or did not want to provide much support on the computer selection.  I bought the computer based on advice from the other store, but purchased at Liberty just for my convience, but I will not go in that store again.  My Customer Sercie Pin on the reciept is {removed per forum guidelines} which should give you most of the information you need. 

Posts: 7,189
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Registered: ‎12-23-2016

Re: Poor In-store customer service (Complaint)

Hello, jonesl08,


Thanks so much for joining us at the Best Buy Community forums. By joining us, you’ve found one of the best places to provide feedback to us.


I apologize for the poor experience you had at our Liberty store. That isn’t at all the kind of service we want to provide.
I’ll be sure to forward this information over to the right teams. I hope that you’ll give that Liberty store another chance in the future, as we really take feedback like this to heart. I’m confident that you’ll be impressed with the service you receive, if you do.


I really appreciate you sharing this with us, because we reply on customers like you to let us know when we aren’t providing top-notch service.


Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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