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Posts: 1
Registered: ‎01-03-2020
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Poor In Store Service Culver City (Venice)

To whom it may concern,

I typically manage my expectations when going into a Best Buy, but today, even with lowered expectations, we couldn’t spend a few thousand dollars even if we wanted to. We entered the Magnolia Department, then into the Studio Dept. It strains my understanding of sales to think that employees in this area would simply say hello and then continue on with their conversation. We helped ourselves to looking at head units for a home theater system. After 5 minutes another Sales Associate from the main floor came to help us, however; he possessed inadequate knowledge of the department. We are talking basics. No info about the brands, audio dynamics, best purchase for the price, etc. He did try, which is more than I can say for the Magnolia dedicated employees deep in conversation with each other. In his attempt to demo a receiver and pair of speakers, it became clear that the audio systems were not operating properly. The music track and dialogue of the movie clip were completely missing due to an unknown setting within your system. The employee helping us didn’t call it out and was unable to fix it despite leaving the department and coming back. When asked about the more basic sound bar or all inclusive systems, the employee did not have any information. Essentially, we came in excited to spend money on a home theater set up. I used all of my points from my Chase card to buy a bunch of Best Buy gift certificates. I have dedicated money...your money in my pocket and I couldn’t give it your store in good conscience. It was a very poor experience and I’m really disappointed. My wife and I may try another store. We may also demand that chase return the gift cards. This doesn’t feel like much of a reward.

For the District Manager - training is an opportunity in this store.

Kind regards,

Posts: 7,191
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Registered: ‎12-23-2016

Re: Poor In Store Service Culver City (Venice)

Hi, DM,


Thanks very much for reaching out to us about this her eon the Best Buy Community forums. We never want to leave a customer unserved, and I apologize that we didn't help you out like we should have.


Can you please send me a private message through the link in my signature? If you include your name, email address, phone number, and the time of your visit, I'd like to let the right folks know about this so we can work to improve the service we offer in Culver City.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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