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Posts: 1
Registered: ‎01-09-2021

Poor In Store Experience

I had a car stereo install scheduled for today (1/9) at 11am. The store called me at around 10:20am, but I missed the call because I was driving. They left a 1 second voicemail, which was nothing but the sound of the person calling hanging up. I went to the back of the store to wait for someone to come out for the install, and returned the phone call at 10:45am, but the store was still closed so I was not able to reach anyone. I waited until the store actually opened, and when the employee at the front of the store tried to reach an auto tech, they were informed there was no auto tech in today. I can only assume that the phone call I received was trying to tell me this, but why would they not leave a voicemail, or why would I not receive an e-mail? I received 2 separate e-mails confirming my appointment, one yesterday and one today at 7am.


I was unable to reschedule this appointment on the app, so I called and was told there were no upcoming weekend appointments at this store. I ended up having to cancel my entire order, and I'm having to start over on the process of purchsing equipment and finding a place to have this work done.


If anyone from Best Buy wants more details on the location/store, please contact me.

Posts: 1,404
Topics: 65
Kudos: 258
Solutions: 60
Registered: ‎11-23-2018

Re: Poor In Store Experience

Hello, DL_4455, and welcome to our online community!


Thank you for posting on our forum for support. I'm sure you were looking forward to your car stereo install, and I hate to hear about this appointment not happening. I can imagine how frustrating it must have been to receive a call with no information, and then proceed to the store only to be told there was no tech available to complete your install. I wish you would have been able to schedule a new appointment that worked for you, and I'm happy to offer any assistance you may still need.


I'd like the chance to contact the store regarding your experience and see what can be done moving forward. To start, please send me a private message including your full name, email, phone number, and store location. You can find the blue option to message me to the right of my name below.



Allison|Social Media Specialist | Best Buy® Corporate
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