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Posts: 1
Registered: ‎12-12-2019

Poor Customer Service


On Wednesday, December 11th, 2019, I went to pick up my order. I had ordered two pairs of Apple Airpods online and they were to be picked up in store. I went there, there was no one at the desk. When someone finally showed up, the lady was super disrespectful. She brought out one pair of Apple Airpods. I told her that I had ordered two pairs, she proceeded to argue with me. She kept telling me I only ordered one while I had two on the reciept and I was charged for two. Then she finally went to get the second pair. I am not at all happy with how I was treated in the Cedar Rapids, Iowa store. I am considering taking my business elsewhere. I should not be treated terribly for picking up my order and trying to get what I pay for!


Thank you

Posts: 2,389
Topics: 99
Kudos: 250
Solutions: 112
Registered: ‎10-19-2017

Re: Poor Customer Service

Hey There, aeilers,


Apple Airpods are such a cool product! I hope you’ve been able to enjoy them yourself in the time since you originally reached out to us here on our Community Forum. I’m sorry for the delay in reply. With the heavy traffic, this holiday season it’s taking longer than we would like to get back to all our customers, so we’re appreciative of your patience.


Regarding your experience in store on Dec. 11, it sounds like that interaction certainly didn’t go in the seamless way we intend for Store Pickup which is meant to make life easier. At this point, I’m glad that you were ultimately able to receive both items you ordered, but would like to record your feedback here so it can be available internally as we work to improve for the future.


Using your forum registration information, I was unable to locate the online order that you’re referencing, so to get started, I’ll need a little more information from you. Please send your full name, phone number, email address, and order number to me. Be sure to keep your information secure by selecting the blue “private message” button in my signature below this post when you’re logged into the forum.


Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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