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New Member
Posts: 2
Registered: ‎09-12-2019

Poor Customer Service

I have always attempted to purchase products from bricks and mortar but am realizing that do to a lack of simple basic customer service skills why it is just as easy and more customer service friendly going online. I have attempted to contact my local store (Spring Valley in Columbia, SC) and have spent an hour on the phone (over multiple attempted call attempts that leave me stranded listening to music for more than 15 minutes or stranded with no sound on the phone) never actually being able to talk to one single live person for what should be a 30 second conversation/question. This has ruined any desire I have to shop and purchase anything at Best Buy.

Posts: 5,864
Topics: 73
Kudos: 548
Solutions: 334
Registered: ‎12-23-2016

Re: Poor Customer Service

Hello, akantrov,

 

Welcome to the Best Buy Community forums. I appreciate you reaching out to us here. Waiting on hold is one of the least fun things that you can do, and I'm sorry for those long hold times. I assure you that is not at all typical of what calling us is like.

 

Are you still looking to get your question answered? If so, I'd be happy to see if I can help you out with that here.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-12-2019

Re: Poor Customer Service

It was not only about sitting on hold but the lack of being able to get out of your automated voice/call system. I gave up on Best Buy for the issue I was calling about and literally drove 180 mile round trip to somewhere with customer service.

It seems as though I am far from the only one having a customer service issue lately with Best Buy by looking at this forum and others I have talked to in my area.
Posts: 5,864
Topics: 73
Kudos: 548
Solutions: 334
Registered: ‎12-23-2016

Re: Poor Customer Service

[ Edited ]

Hello, akantrov,

 

Thanks very much for your feedback on our phone tree system. We're always working to improve the experience for our customers, and hearing from folks like you helps us do that.

 

I know that you said you'll no longer be shopping with us, but I hope that you'll give us another chance. I'm confident we'll provide a better experience next time. In the meantime, I'll be sure to follow up with our Spring Valley store to pass your concerns along.

 

If you can send in a private message by using the link in my signature with your name, email address, and phone number, I can document this in our corporate systems as well. 

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!