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Posts: 1
Registered: ‎01-18-2021

Poor Customer Service

I went into the local Best Buy store in Roseville.  I had the worse experience ever.  I couldn't get anyone to wait on me.  I went in to exchange my brother's Bose Headphones that he has a warranty on because they were damaged.  Then my brother asked me to purchase a new audio cable, male to female.  The clerk that finally helped me gave me a 10' cable male to male.  He can't use this.  My brother currently reside in an assisted living center and used the noise cancelling headphones everyday because of the noise in that place.  Then I wanted to purchase a 32" Smart TV and I couldn't get a clerk to assist me with that.  My husband left the store because he was frustrated also.  Will probably never to your store again unless you train your clerks better.  


Posts: 1,020
Topics: 75
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Solutions: 50
Registered: ‎10-19-2017

Re: Poor Customer Service

Hi, craftybabs,


Welcome to our Best Buy forum community! I wish your reason for contacting us was a happier one, but I appreciate you taking the time to bring your recent store experience to our attention.


Our goal is to provide the best shopping experience possible; we know an important part of that is having knowledgeable employees around to help you find the right products to meet your unique needs. That's why it makes me sad to learn that wasn't reflected during your visit to our Roseville store.


It's really nice that you wanted to help your brother with an exchange under his Geek Squad Replacement plan. Those plans are meant to make it stress-free if the product stops working as it should, but I can understand how it wouldn't feel that way if it was a struggle to find someone who could help you, as well as being recommended the wrong cable. That's a far cry from the experience we meant to provide!


While I wish that your time in store had gone differently, I'm glad you shared this with us. We are always looking for ways we can do better, and an important part of that is learning from the times where we dropped the ball. I'd love to learn more about your experience, as well as work with our Roseville leadership for how we can do better and document this experience at our Corporate Office. 


For me to document your experience and look into our options to try and turn your time with us around, can you use the "Private Message" option in my signature to send over your full name, phone number and email?



Elle|Social Media Specialist | Best Buy® Corporate
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