Hi, craftybabs,
Welcome to our Best Buy forum community! I wish your reason for contacting us was a happier one, but I appreciate you taking the time to bring your recent store experience to our attention.
Our goal is to provide the best shopping experience possible; we know an important part of that is having knowledgeable employees around to help you find the right products to meet your unique needs. That's why it makes me sad to learn that wasn't reflected during your visit to our Roseville store.
It's really nice that you wanted to help your brother with an exchange under his Geek Squad Replacement plan. Those plans are meant to make it stress-free if the product stops working as it should, but I can understand how it wouldn't feel that way if it was a struggle to find someone who could help you, as well as being recommended the wrong cable. That's a far cry from the experience we meant to provide!
While I wish that your time in store had gone differently, I'm glad you shared this with us. We are always looking for ways we can do better, and an important part of that is learning from the times where we dropped the ball. I'd love to learn more about your experience, as well as work with our Roseville leadership for how we can do better and document this experience at our Corporate Office.
For me to document your experience and look into our options to try and turn your time with us around, can you use the "Private Message" option in my signature to send over your full name, phone number and email?
Cheers,
 | Elle|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query! | | |
