01-06-2020 09:24 PM
01-07-2020 06:18 PM
Welcome to the Best Buy Community forums. I'm sorry about the issues you ran into with that television order.
We should not have told you that both televisions would be ready because of the possibility of something like this happening. We aren't able to speed things like authorizations along when a verification issue like this pops up, and we should have let you know that.
01-07-2020 08:30 PM
01-08-2020 10:20 AM
Thanks very much for taking the time to register an account with us.
Please send in a private message, through the link in my signature, with your name, email address, phone number, and order number, along with a brief description of the issue you're having, and your desired resolution.