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New Member
Posts: 3
Registered: ‎01-03-2020

Poor Customer Service

On December 26, 2019 I placed an order for Apple iPhone AirPods Pro at the Best Buy Spring Hill Florida store, I had the right address down however somehow the order was being sent to my Pennsylvania address. I called the Spring Hill store immediately talked to an young girl there, she connected me with Customer Service and corporate as the wait time was two hours for a representative. The girl I spoke to barely spoke English I told her the address at least 15 times on where to send my order, she just giggled every time not understanding a word I said. At the end of the conversation she assured me she had the right address, next day I received no reply through my email that the order status had changed. I again called Best Buy corporate, spoke to a young man in there told him of my dilemma, he told me he had no record where I had talk to anyone the previous day. Moreover he could not change the address he could not refund your cancel my order, I was stuck with them going To Pennsylvania, I have never in my life receive such poor service from a corporate store such as yourself. Now I will be waiting another 14 to 20 days to have the order ship from Brooksville to Pennsylvania as it Has to be routed through Virginia and forwarded on to me All I asked for was a refund or cancellation, which I did cancel online and it showed up as being canceled the same evening, however that was not the case. I will guarantee you one thing I have bought every computer I own from Best Buy plus numerous other things, I will never ever purchase Anything from your store again.
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Posts: 6,886
Topics: 111
Kudos: 570
Solutions: 384
Registered: ‎12-23-2016

Re: Poor Customer Service

Hello, Gandy1,

 

Welcome to the Best Buy Community forums. I'm sorry that your order was shipped to the wrong location, and that you haven't been able to get assistance yet over the phone. We always want to provide top-notch help when our customers call, and it sounds like we didn't when you first reached out.

 

Please send in a private message through the link in my signature with your name, email address, phone number, order number, and the correct address this should have been sent to. I'd like to make sure we can't redirect it. I'll also document the details of that phone call so we can work to get better if you let me know when it was you called.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-03-2020

Re: Poor Customer Service

[ Edited ]

Initial call was made to Springhill Florida where I purchased iPhone pros on December 26, 2019 at 6:24 PM call lasted 10 minutes, this was call that was transferred to Best Buy corporate office, where I received the Korean or Oriental person that I spent 20 minutes on the phone, Trying to tell her to change the address that was wrong she was incoherent was not able to understand what I was telling her I gave her my address at least 20 times and she giggled because she could not understand it. Next call was made December 26 I called Best Buy corporate number 6:30 PM talk to customer service representative and they have again about changing address or canceling order as I had done with the previous girl. Call Spring Hill Florida store where I purchased iPod pros again on December 26 5:41 PM call lasted eight minutes explain to her my plight she assured me that iPod pros were indeed going to the correct Address. Last call was made December 27, 2019 Best Buy corporate 9:53 AM spoke to a gentleman there who told me that my I pod pros we’re not going to the correct address they were going to Brookville Pennsylvania call lasted 13 minutes. He assured me there was nothing that could be done to stop the order, change the address, cancel the order, refund my money, or anything else.
David J {Removed per forum guidelines}

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Posts: 6,886
Topics: 111
Kudos: 570
Solutions: 384
Registered: ‎12-23-2016

Re: Poor Customer Service

Hi, David,

 

Thank you for getting back to me on this. I will shortly be sending a private message to continue this discussion. You can check that by clicking on the orange envelope in the top right corner of the page.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!