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New Member
Posts: 2
Registered: ‎11-27-2019

Poor Customer Service

I went in to the Best Buy here in Las Vegas to swap my oculus quest 64gb for the 128gb one. I had to wait for someone with the key to open the cabinet where they're stored. I asked an employee and he told me to go to the Microsoft area to find someone with the key there. I waited there in line and no one approached me to ask if I needed anything and I couldn't find any employees willing to help. When I would find one that was standing around they would just run off before I could even ask them about the key. After about 25 minutes of waiting in line at the Microsoft area, the same employee that told me to go get someone with the key was opening the oculus cabinet for someone else that had got there 10 minutes after I did. The employee didn't even bother to let me know even though I was only a few feet away from them. He locked the cabinet back up and I came towards him asking him if he could get the oculus for me and he had to reopen it and grab one for me.
New Member
Posts: 2
Registered: ‎11-27-2019

Re: Poor Customer Service

Posts: 5,569
Topics: 182
Kudos: 504
Solutions: 261
Registered: ‎08-21-2017

Re: Poor Customer Service

Hello, Loopster95,


Thank you for stopping by our community forums and Happy Thanksgiving! We work hard to help you find exactly what you need when visiting our store locations so I'm disappointed to hear about your experience. Did you have the opportunity to speak to a store manager during your visit? If not I would be glad to make sure they are aware of your feedback. What date and time did you visit this store? Do you remember the names of the associates you spoke to?


I'd also like to document this here at our Corporate Campus. In order to do so I'll need a few more details. Can you please send me a private message with your:


Full name

Email address

Phone number


You can send me a private message by clicking the button at the bottom of my post. I look forward to your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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