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Posts: 1
Registered: ‎11-12-2018

Poor Customer Service

I purchased a Quicken Deluxe program on line  11/10/18 for 34.99 on sale.  That same day I received an email asking me to bring a bar code to the store to see what I had won.  The next day 11/11/18 I went to the store and picked up my order and asked about my barcode.  She told me it was worth 5 dollars and I could go to customer service to apply it to my purchase, that was already paid for.  I went to customer service and she said no problem.  She returned my purchase and preceded to recharge it with the discount.  In the meantime the program was off sale so it rang up at the regular price of 49.99 then she applied the $5 which made it 44.99.  Of course I didn;t agree with that.  She called someone else and in the meantime she tore up my email.  When the next person came she said the coupon wasn't avaiable until after the sale.  I showed her I received it on the 10th.  She then said she could do nothing for me and walked away.  Of course i made no purchase at all.  I then spoke with the store manager and she seemed thats the way it goes.  In other words take it or leave it.  By this time my husband is fuming and swears he will never go in the store again.  I feel a price adjustment could have avoided all this hassle.  I am disappointed because I have never had a problem at this store before.

Posts: 1,588
Topics: 34
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Solutions: 79
Registered: ‎10-19-2017

Re: Poor Customer Service

Hi lindastar47,


Welcome to the Best Buy forum community and thank you for reaching out to us with your recent experience while in store. As a consumer who likes to get the best deal, I understand wanting to use coupons on your purchase. I’ll be glad to speak to you further about this.


Generally speaking, coupons cannot be applied to a purchase after it’s already been placed. In an effort to assist, it sounds like the store intended to process a return and then have you re-purchase after applying the coupon deal you reference to the new order. From what I understand, in that situation, the price of the product would indeed pull through the system as the current price and not the previous sale price if the sale had already ended. That being said, I’ll be happy to take a look at your particular situation. So I can do that, can you please send me a private message with your full name, phone number, email address, and original order number? You should be able to send that information in a private message by selecting that option in my signature below.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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