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Posts: 2
Registered: ‎02-27-2020

Poor Customer Service Mohegan Lake, NY

This is a LONG time coming, you mohegan lake store has some of the worst customer service in your company.  It has happened on my last 2 visits to this store. The first incident happened around the 12th of january, i had bought ring products (1 spotlight camera, 3 indoor outdoor stick up cams and a ring door bell) for my mother in law after recent break in issues where we live. after a couple days the first stick up camera died and i returned it and purchased a door bell. on the 19th the second stick up camera died and i went to the store to just swap it out. when i got there the young gentleman stated that the had 5 in stock and he will be right back after i could not find any on the sales floor. So after about 30 - 45 minutes he came back and said his manager said they had none. when i asked to speak with him a gentleman named Vincent who stated he was the manager came up and said that they had none and he would have to order them when i said what happened to the 5. he stated that they probably just made a mistake in receiving. he than stated that he could order it and it would take about a week to receive. i told him that this cameras were for safety around my house and that at that point i was working late nights. He than stated "what does have to do with me." i than stated that i will just take my camera and will be back with all my cameras to retuen them. as i walked out he yelled now wait a minute and i jsut left and returned all my cameras as i did not want this store to have my money. i than went to the store in palisades mall in nyack, ny almost an hr away and spent almost $800 on new cameras. 

Today i went back to the store with an issue with the screen protector on my wifes phone, when i got there a gentleman named bill or will came over to help me and i told him what the issue was, he than went and grabbed a screen protector, when he scanned it stated that when i purchased the screen, i stated i dont remember it should be on my wifes account, he than with a slight attitude stated he needed a date, i stated that i dont rememebr as this was another replacement of the screen protector as we have been through so many in a year. he than said it shows up as a return and that he has to find a sale. finally a manager came over and said that he had graabbed the wrong one and than said it was more money after some back and forth i paid the price difference. he than asked with an attitude if i wanted it put on, i stated yes as that is what they have always done he than, said with another attitude to take to case off i did than walked away. when he was done i asked about the price diffence, he than called the manageer back up and i talked with him and got no where and left. 

 This store is probably one of the worst stores i have been to, they never have anything in stock and have attitudes with customers, i have given this store multiple attempts and i have been disappointed everytime. if i go to this store it will be for small purchases, all of my large purchases will now go to other best buys or may antother retailer. 

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New Member
Posts: 2
Registered: ‎02-27-2020

Re: Poor Customer Service Mohegan Lake, NY

I realized when I first typed this that the manager Vincent when I came to return the rings just walked by me multiple times just staring me down with a scowl on his face
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Registered: ‎08-21-2017

Re: Poor Customer Service Mohegan Lake, NY

Hello, pmadiganjr,

 

Thank you for taking the time to visit us here on our community forums and letting us know about your visits to our Best Buy Cortlandt location. We strive to provide expert service at all of our store locations so it's certainly concerning to hear about your experiences. I'd like to make sure your feedback gets to the right place and we document this here at our Corporate Campus. Can you please provide some more details about when you visited this store? What times did you visit this store? Do you remember the name of the manager you spoke to during your second visit? Can you provide some more information about your second visit?

 

Can you please also send me a private message including your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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