04-07-2019 02:20 AM
04-07-2019 01:13 PM
Good afternoon, rjohnston152, and welcome!
Thank you for connecting with us here on the forum to share your recent experience exchanging an Apple Watch in our stores. I truly wish you had found us under better circumstances. After my original Apple Watch Sport gave out a few months ago, I've been eyeing up a new one, so I can understand your wife's excitement at getting one! With that said, I can imagine this excitement was equally matched with disappointment when she opened up the package to find the wrong band size.
I understand you purchased the original Apple Watch in one state, while exchanging it in another, where the sales tax varied greatly as the original state didn't have tax at all. Per our Tax Information page, tax is calculated in accordance with applicable state and local laws. I understand paying this tax upon your exchange may have caught you off-guard and left you further frustrated with this experience. Ultimately though, it would be unethical to modify the purchase to avoid this tax.
I would like to ensure your experience is well documented though, so I am sending you a private message to gather some additional information. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
04-07-2019 01:47 PM
04-07-2019 02:43 PM