03-09-2019 09:28 PM
03-11-2019 01:22 PM
Thanks for taking the time to join our forums. I'm sorry to hear that you had two negative experiences in a short time. We pride ourselves on our excellent customer service, and we want every customer to experience that, every time.
I actually have a Google Home in every major room of my house. I totally understand why you would not need any more! Our Return & Exchange Promise does state reimbursements on returns lacking proof of purchase may be denied or limited, and state sales tax and fees will not be reimbursed. I do apologize that this was not communicated to you when you were in our store. If you have any additional questions on this, or if you would like us to more properly document your concerns, please send us a Private Message by utilizing the button in my signature.