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Posts: 1
Registered: ‎03-09-2019

Poor Customer Service Academy Blvd Colorado Springs

Long time Best Buy Member and Elite Status member . I have never written like this before but after the last two customer service interactions I have had I am reconsidering ever spending another dime with you ever again. First, I bought an oven and when it was supposed to be installed it jutted out and the installer said “ what do you want me to do about it?” I just assumed it was a third party person sent to deliver and having never had a bad experience with Best Buy I just chalked it up to the installer being poor.

I received a Google Home Hub and google mini as a gift from my corporate office. I already have a smart house and no need for them so I thought I would see about exchanging them today around 1030 am at the BB on Academy Blvd in Colorado Springs today. I waited in line and talked to a nice lady named Cathy in Customer Service and explained the situation. She said she would need a managers approval. She called over the MOD ( sorry I didn’t catch his name) explained the situation and he said do I have the phone number of the person who bought it. I said I have no idea as it was bought at my corporate office in Kansas City. He said well there is nothing I can do without a gift receipt. But he was quite frankly condensing and acted like it was not his problem. I understand if this is the company or store policy but acting like he did was a complete turn off. He could have taken the time to explain or even speak to me like I was the customer not a bother. It left a sour taste in my mouth. This coupled with the previous experience has me rethinking shopping with you ever again
Posts: 337
Topics: 14
Kudos: 71
Solutions: 23
Registered: ‎07-23-2018

Re: Poor Customer Service Academy Blvd Colorado Springs

Hey, Sdhops71! 


Thanks for taking the time to join our forums. I'm sorry to hear that you had two negative experiences in a short time. We pride ourselves on our excellent customer service, and we want every customer to experience that, every time.


I actually have a Google Home in every major room of my house. I totally understand why you would not need any more! Our Return & Exchange Promise does state reimbursements on returns lacking proof of purchase may be denied or limited, and state sales tax and fees will not be reimbursed. I do apologize that this was not communicated to you when you were in our store. If you have any additional questions on this, or if you would like us to more properly document your concerns, please send us a Private Message by utilizing the button in my signature. 

Austin|Social Media Specialist | Best Buy® Corporate
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