Best Buy Store Purchase

[waternthesky]

I ordered a Pixel XL3 in White per the recomendation from the sales person at the Best Buy Store. The sales person (1) did not mention any delay and (2) when I asked when it would arrive they said 3-7 days is the usual with at most 2 weeks. I am an elite member of Best Buy and am incredibly dissapointed that it has been over two weeks with NO communication from regarding my purchase. When I called customer Service to inqure about it they said they have no idea when the phone would arrive or if it would. WHAT HORRIBLE SERIVCE are you all running there? To sell a product that you have no idea when or if you will have it??!? It has been over two weeks with no additional informaiton. The dissapointing part is the lack of communication or business practice of being hosnest with your customers - especially an Elite member. I will be taking my business elsewhere from now on. 

[Tasha-BBY Retired: Social Media Specialist]

Hi there waternthesky, 

Welcome to the forum and thank you for reaching out to us regarding your order for the Pixel XL3 in white. While I've always been an iPhone fan, I've heard amazing things about Pixel devices. I'm sure you're eager to get your hands on the one you ordered, and have been pretty upset to encounter a delay. Please know that orders will be fulfilled as inventory allows, which as the associates mentioned usually isn't more than a couple weeks. I understand you're still waiting on your order though, and apologize for any inconvenience. I would encourage you to keep an eye on your email for any updates regarding your order. 

Thank you for your patience! 

[delayedorder]

I ordered the same phone on 3/2 with the Manager telling me that the phone usually arrives in 3-7 days. It's been 2 weeks with no updates from Best Buy so I went into the store today to talk with the Manager. She told me that she didn't know when or if Best Buy would even get the phone. Super frustrating to be misled and not receive any updates from them.

[waternthesky]

So. I get a call saying my phone came in. I go to the store and sure enough, no phone. Best Buy, I didn't think you could be any more of a shameful store, but that takes the cake. I am filing a formal complaint to your corporate and to the BBB. Your incompetence is astounding.

[Allison-BBY Social Media Specialist]

waternthesky,

I can imagine your disappointment when expecting to pick up your phone and have it not be ready. I'm sorry for this, and would like to hear more about your interaction at the store. Please send me a Private Message including your full name, email, phone number, the store location, and a bit more about what happened during your visit.

Thank you,