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Posts: 1
Registered: ‎08-23-2019

Phone shows shipped not recieved

Bought phone in store and requested ship to store due to moving houses. After several days best buy changes order to ship to address. Due to change of address USPS returned package to sender. Now I don't know how to get the package delivered to current address or to the store like it was purchased and agreed upon.
Posts: 652
Topics: 29
Kudos: 132
Solutions: 45
Registered: ‎02-08-2019

Re: Phone shows shipped not recieved

Hey there!


I'm sorry to hear about the mix up! When an order is rerouted to our return center, an automatic refund will process back to the original payment method. You will likely need to place a new order in order to receive your phone. I'd be happy to help, though! Please send us a private message with the following:


  • Your full name
  • Order number
  • Phone number
  • Email address

You can send me a private message by clicking the blue button in my signature below. 


Looking forward to hearing from you, 


Meg|Social Media Specialist | Best Buy® Corporate
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