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Posts: 1
Registered: ‎08-10-2018

Phone Contract Billing

A couple of months ago my phone broke and I had to get a new one. Best Buy had a deal on the Iphone X for 50% off. I purchased the phone with a guarantee from the sales representative that I would only be charged $20/month for the phone lease contract. In fact, the paperwork that I signed has $20/month on the front page. The sales rep explained to me that I might be charge the normal $40/month for the first two months, then I would only be charged $20/month and I would receive a reimbursement for the difference from the prior two months. 


For the last 5 months I have been charged $43/month. I have called Sprint and they instructed me to talk to Best Buy. I went to a Best Buy store and they told me that I had to go to Sprint. Could you please help me figure this out? I am frustrated with the customer service I have received from Best Buy.

Posts: 1,220
Topics: 8
Kudos: 91
Solutions: 59
Registered: ‎10-19-2017

Re: Phone Contract Billing

Greetings, ColtonGier!


Welcome to the forums!


Purchasing a new phone is certainly exciting! Thank you for joining our forum community to share the issue you’re encountering with the iPhone X you had purchased to use on the Sprint Network. I’d be just as frustrated if this were to happen to me. I am happy to advise you moving forward.


I would like to reach out to the store’s management team to ensure this issue gets addressed, and will also document your experience at a corporate level for internal review. First, I am going to need some more details from you. Please, private message me with your full name, phone number, and e-mail address connected to your account. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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