09-01-2020 07:52 AM
09-05-2020 11:31 AM
Welcome to our forums, Derekmullin1018,
I appreciate you taking the time to join our Community to share your experience with us, although it is disappointing that your visit is not under more fortunate circumstances. Upgrading to a new phone should be a fun and exciting experience, and I'm sorry to hear this experience ended on such a sour note after your visit to our Dunwoody location.
Please know that any feedback we receive from our customers is taken very seriously here at Best Buy and I'll be fully documenting your experience here at our Corporate Headquarters, as well as forwarding your post to the appropriate leadership team at our Dunwoody, GA location, so they might address any coaching or training opportunities that may present themselves.
While it sounds like this experience has led you to question your future with Best Buy, I do hope you'll consider shopping with us again in the future, so we might provide you the level of service I know we're capable of.