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Posts: 3
Registered: ‎11-01-2022
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PayPal Refund Not Appearing

I made an online order of a watch strap and Galaxy Watch 5 Pro and decided to return them in-store together, I saw the watch strap refund appear on my PayPal account and today I recieved the refund on my card, but I cannot see the refund on PayPal for the watch itself or recieved on my card at at all and nowhere can I confirm it's been returned other than on the Best Buy site. Is something wrong? Should I be worried? How do I confirm my refund for the watch has been processed correctly so I can stop worrying? It's worth noting I immediately recieved 70$ in gift card for that order but the rest is nowhere to be found.
Posts: 136
Topics: 1
Kudos: 30
Solutions: 11
Registered: ‎10-19-2020

Re: PayPal Refund Not Appearing

Hi, eviigeniuz,

 

Thank you for joining the Forums, and for reaching out to us today!

 

I can understand wanting to verify a refund will be processing, and would be happy to review to see what information I can find. To better assist, please send me a private message with the order information, as well as your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking the blue button across from my signature on this post.

 

Regards,

Katie R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-01-2022

Re: PayPal Refund Not Appearing

Sent a PM

Posts: 136
Topics: 1
Kudos: 30
Solutions: 11
Registered: ‎10-19-2020

Re: PayPal Refund Not Appearing

Thank you! I will be assisting there over private message shortly.

 

Regards,

Katie R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎11-01-2022

Re: PayPal Refund Not Appearing

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