03-13-2019 08:24 PM
03-14-2019 09:31 AM
Welcome to our community. The Samsung Galaxy S10 is certainly an exciting device and its release has been supported by a bevy of equally thrilling offers. I was unhappy to hear, though, that your purchase and trade-in did not go as you expected, and with extra ambiguity to boot. This is certainly not the desired outcome for you or for us as we would prefer you be happy.
On reviewing the terms of the trade-in offer, the $550 value for your S9+ was to be issued as a Best Buy gift card. You can find the full details in the terms and conditions of the offer.
I hope this helps. Please know I am grateful you took the time to write to us and to share your feedback on this experience.
03-14-2019 10:03 AM