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Posts: 1
Registered: ‎06-08-2022
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Overnight Shipment Delayed

I placed an order yesterday and paid for one-day, overnight shipping. The Best Buy tracking is still showing a delivery for today but UPS is showing it will deliver tomorrow and it has not left their facility as of 2PM. If that is the case will I be reimbursed for the shipping charge that did not uphold the timeline that has been paid for?
Posts: 80
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Registered: ‎11-08-2021

Re: Overnight Shipment Delayed

Hey there, Albabird.


Thanks for reaching out to us here on the Best Buy Forums. When I order a package for overnight one-day shipping, I expect it to arrive in that time frame, so I understand your concern. Typically, you would be refunded the shipping costs if it does not arrive in the quoted time. Could you send me a private message with your full name, phone number, email address, and order number, so I can look into this for you? To send me a private message, please look below at my signature, and to the right is a blue button that says, "Private Message." Click that and it will start a private message.

Connor|Social Media Specialist | Best Buy® Corporate
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Posts: 1,038
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Registered: ‎07-23-2018

Re: Overnight Shipment Delayed

This topic has been moved to Customer Service under the board for further review.