04-04-2019 08:27 AM
Purchased a CyberPowerPC that was on sale for 1199.99.
Also had a BB CC coupon valid for 10% off any 1 item.
Because we were in a hurry, we didn't notice the total was
rather high given the sale price and 10% discount.
Based on total charged, I was not only not given the sale price,
but the 10% off was from an amount more than the regular price.
My receipt went thru the laundry so I don't have a hard copy, but I do have the total price listed in my
purchases and I can do math.
How do I get a price correction?
04-04-2019 09:41 AM
Hi there, Phil,
Welcome to our community. Like you, I want to ensure that I pay the right price for whatever products or services I purchase. I admittedly don’t keep as close of an eye on my statements as I probably should, but I’ve made it a habit to keep all of my receipts in one place until a transaction posts to my account just in case I need proof to file a dispute.
If the purchaser can reach out to us and verify their information, we’d be happy to take a closer look at how we can assist at that time. They may reach us here on our forums, or at 1-888-BEST-BUY (237-8289) if more convenient.
Thank you for taking the time to bring your concerns to our attention.