04-13-2019 05:37 PM
On April 6th, I went into the Best Buy on Jonesboro Road in Jonesboro, GA. I was upset as I purchased a faulty Morotola phone. The original purchase was in November 2019 and I no longer had my receipt.
A wonderful genteleman, by the name of Corey assited me. He worked and worked on my phone and had zero success with restoring to it's prior condition.
He helped me pick out a new phone, switched my SIMS card and even researched the Customer Service contoact number for Motorola.Also, he research in the Best Buy system and was able to print out a copy of my origina receipt. He went above any expectations I had! Corey is a shining example of what Excellent Customer Service represents!
04-13-2019 05:51 PM
Welcome to the Best Buy forums, AliceF,
Oh man, this is music to our ears! I'm so excited to hear that you received the expert service we strive for, furthermore, I'm grateful you stopped by the community to let us know! I'll definitely be passing this post to the leaders of the Jonesboro, GA, Best Buy so that Corey gets the proper recognition, and hears your kind words!
Please always feel welcome to stop back by if you ever have great feedback, or any questions, comments, or concerns! I want to wish you an excellent weekend ahead!