10-20-2020 11:50 AM
Hello I placed an order for a refrigerator at my local store on 9/17/20 for home delivery that was originally set up for 10/28/20. Last week I received noticed that my delivery needed to be rescheduled due to the fridge not being back instock by my original 10/28 delivery date. I went to my local store and rescheduled the date for 12/5/20 which was fine I understand with COVID some items are not getting back instock as fast as they normally would. But the weird thing is the fridge I ordered Fridgidaire Model# FFTR2045VS SKU# 6398910 no longer exist on your website to even be ordered. The fridge still shows up in my order history but when I click on the fridge it no longer has a page to view on either the app or the website. Now my concern is as I get closer to my new 12/5 delivery date the fridge will yet again get delayed and again get rescheduled to a later date with no hope of being ever received. I can provide my order # if someone needs to look into this more. Now the problem I face is the fridge I ordered was perfect for the limited space we have in our kitchen for a fridge. I tried to point this out to my local Best Buy manager once I noticed the fridge being removed from the website but he said I could cancel and order something else not understanding how I needed that certain fridge for my space. I really just need to know if I have hope of getting this fridge before I cancel and go in another direction.
10-25-2020 03:27 PM
Thank you for choosing Best Buy for this investment. Kitchens are all designed a bit different, and it can sometimes be challenging to find the perfect refrigerator for the space. We’re working with our vendor partners, in effort to fulfill orders for our customers as quickly as possible. There may be some factors that could cause unexpected delays. If the model you selected is no longer reflected on our website, it makes sense you would want the reassurance that the delivery would ultimately be completed. Our team would be happy to review the order details, in effort to determine if we may have any insight to share.
When convenient, please send a Private Message. For verification purposes, we will need to start by confirming your full name, email address, and telephone number. If the order number is immediately available, please include that as well.
We look forward to hearing from you!